Shipping Policy

Effective date: August 15, 2026

Free Continental U.S. Shipping

SkinPop provides free standard shipping on orders delivered within the continental United States. Additional charges or different shipping terms may apply to Alaska, Hawaii, U.S. territories and international destinations when service to those locations is available.

Delivery Timing

Orders delivered within the continental United States are expected to arrive within approximately three business days from the date the order is placed. Business days exclude weekends and federal holidays.

Delivery dates are estimates, not guarantees. Carrier delays, severe weather, holidays, address problems, inventory availability and other circumstances outside our reasonable control may affect delivery timing.

Order Processing and Tracking

After your order ships, tracking information will be sent to the email address or mobile number provided at checkout. Please allow time for the carrier to activate the tracking link.

Customers are responsible for providing a complete and accurate delivery address. Contact support@skinpop.com as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has entered processing or shipped.

Lost, Damaged or Misdelivered Packages

If your tracking information shows a delivery problem, or if your order arrives damaged, contact support@skinpop.com with your order number and relevant details so we can assist with the carrier inquiry.

Contact

Questions about shipping may be sent to support@skinpop.com.

This policy is provided by JH Direct Group, Inc.