Return and Refund Policy

Effective date: August 15, 2026

We want you to feel confident trying the SkinPop Daily Reset System. If you are not satisfied with your purchase, you may return it under our 60-Day Money-Back Guarantee.

60-Day Money-Back Guarantee

The 60-day return period begins on the date your order ships. Opened and used SkinPop Daily Reset Systems are eligible for return within that period.

To start a return, contact support@skinpop.com with your order number and the reason for your return. We will provide return instructions and the applicable return address. Returns sent without first contacting us may be delayed.

Customers are responsible for return-shipping costs. We recommend using a trackable shipping service because JH Direct Group, Inc. is not responsible for returned packages that are lost or damaged in transit.

Please return the TechnoBrush, charger, wall-mounting caddy and other durable components included with the system. Ordinary product use during the trial period does not disqualify a return.

Refunds

After the returned system is received, we will inspect and process the return. Approved refunds will be issued to the original payment method for the product purchase price. Original shipping charges, if any, and return-shipping costs are not refundable.

Your bank or payment provider may require additional time to post the refund after it has been issued.

Damaged, Incorrect or Defective Orders

Please contact support@skinpop.com promptly if your order arrives damaged, contains the wrong item or appears defective. Include your order number and photographs when appropriate so we can evaluate the issue and make it right.

Contact

Questions about returns or refunds may be sent to support@skinpop.com.

This policy is provided by JH Direct Group, Inc.